Wholesale Support
Service & repair needs?
Our Water Street Coffee Service Technicians are highly trained and knowledgeable. Whether you need to adjust brewer and/or grinder settings, have a question about general functions, or your equipment is acting up, we’re here for you!
Contact our Service Department at (269) 870-6269 or fixit@waterstreetcoffee.com.
Service & Repair Hours: Monday through Friday, 8:00am – 5:00pm.
Wholesale Terms and Conditions
Learn about our Wholesale Policies regarding orders, shipping, local deliveries and more.
How to Place Wholesale Orders
Water Street Coffee uses a Wholesale ordering portal called RoasterTools. Learn how to use this platform to order all of our Wholesale products.
Are you a current Wholesale Partner?
Log into our Wholesale Order Portal to place an order.
Frequently Asked Questions
After completing our Wholesale Application, our team will send a link to create a password for our online Wholesale Ordering Portal. For online ordering instructions and to learn more about our order policies, click here.
To receive Wholesale coffee pricing, you must order a minimum of ten 12 oz. bags or 10 pounds of coffee.
Yes! Free shipping is available to Wholesale Partners who order 20 pounds of coffee or more.
Yes! We offer free local delivery for our Wholesale Partners in the greater Kalamazoo area. To set up local delivery, please email our Production Manager at orders@waterstreetcoffee.com.
No. Due to food and beverage health codes, there are no returns on coffee unless a mistake was made by Water Street Coffee Roaster.
Please confirm you are using the correct website. Wholesale coffee orders must be placed on RoasterTools, our online Wholesale Ordering Portal. If you have not been invited to order our Wholesale Products online, please email info@waterstreetcoffee.com.