Wholesale Ordering Policies
Policies
- To receive wholesale coffee pricing, you must order a minimum of ten 12 oz. bags or 10 pounds of coffee.
- Orders must be placed 48 hours in advance (two business days). We roast to order so that you receive the most fresh and flavorful coffee.
- Free shipping is available on orders of 20 pounds of coffee or more.
- This does not include non-coffee items. All other items will be charged based on weight.
- Orders being shipped should allow an extra 2-3 business days for ship time.
- Due to food and beverage health codes, there are no returns on coffee, unless it was a mistake made by Water Street Coffee Roaster.
How to place an order
Place orders online at www.waterstreet.roastertools.com. See instructions here.
Rush Orders and Deliveries
The following fees will be added to any order that does not meet our 48-hour-notice policy. If you need to place a rush order or have questions regarding your order, please call (269) 488-2802.- $15 Rush Order Fee: Orders are available for pick up at the Roasting Facility by appointment.
- $40 Rush Delivery Fee: Applies to local customers when delivered by Water Street Coffee.
- Expedited Shipping Fees: Additional carrier fees apply with rushed shipping orders, regardless of the amount of coffee being shipped. These fees will be added to your final invoice.
Local Delivery
To set up local delivery in the greater Kalamazoo area, please email orders@waterstreetcoffee.com.
Where to Pick up Orders
Water Street Coffee Roaster
610 W. Willard Street
Kalamazoo, MI 49007
Hours of Operation:
Monday–Friday: 8:30am–3:00pm