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Frequently Asked Questions

Online orders require prepayment with debit or credit card.  You cannot use cash or gift cards to pay for online orders.

Yes! Please visit the desktop version of our online ordering app here. Please be sure you are choosing the correct Water Street location before placing your order.

After you submit your order, you will receive an email receipt confirming your order and pick-up time. At that time the shop you have ordered from will also receive your order.  No further action is necessary.

You can continually make changes to your order within the app until you submit it. Once your order has been placed it cannot be delayed, changed, or canceled.

You can pick up your online order at the drink pick up area in the shop. Just let the barista know you are there to pick up your online order.

No, with the new update on Loyalty Rewards features, you will now enter your phone number or email address on the café ipad to earn points, view your total point balance, and redeem available rewards.

We are able to link your order to your Rewards profile with your loyalty rewards phone number.

Yes! Once your account is created on a computer, you can login to your loyalty account on the café ipad using your phone number or email address. Once you are logged in, you can earn points, view total points, and see/redeem available rewards at a café or drive-thru location.

Any points that are earned with an in-store or app purchase will show in your account after one day. Points that are used will be shown in your account immediately.

Our Loyalty Rewards system and our online store at waterstreetcoffee.com are not connected. You will not be able to earn points for items purchased at waterstreetcoffee.com. If you wish to participate in our Loyalty Program, please see the instructions above to create an account.

We’d love to hear what you think of the app and the online ordering experience! Simply email service@waterstreetcoffee.com, and we will incorporate your feedback as we are able.

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