Skip the line, order online
How to Use Our Mobile App
Place mobile orders conveniently from your phone, tablet or desktop. Coffee, beverages and food can be ordered ahead so they are ready when you arrive in shop. Track your Reward Points and be notified for Member exclusive deals.
Learn about our Loyalty Rewards Program
Using our Mobile App for Loyalty Rewards
Setting up a new account
1. Download the Water Street App for iOS devices on the App Store or for Google devices on Google Play.
2. Select More at the bottom of the home page, then Sign In. You can either sign in or select Create an Account to make your profile.
3. Select Order from the home page, then choose a café location and pickup time to place your first order.
4. You’re now automatically enrolled in our Loyalty Rewards and will begin earning points right away.
Viewing your loyalty card & rewards points
1. Login to your account on the app.
2. Select Loyalty at the bottom of the home page.
3. From this page, you can view your total points, available Rewards, or your point history.
4. Select View Details at the top right to view your Reward point history.
5. Select Scan Loyalty Card and scan the barcode in person to earn points from purchases at a café or drive-thru location.
Please note: Your rewards points will populate the day after you’ve placed an order using the app.
Viewing Member Exclusive Deals
1. Login to your account on the app.
2. Scroll throught the messages above the My Orders button on the home page or select Inbox at the bottom to view special messages or Member exclusive deals.
3. Turn on notifications in your phone settings to be notified of special deals that are only available for Loyalty Reward Members.
Redeeming Rewards on Mobile App
1. Select Order at the bottom of the home page.
2. Select a location and a pickup time, then add your items to your cart and select Checkout.
3. Select Apply Available Offers to view your Rewards.
4. Pick what you’d like to redeem select Apply. (Note: only one Reward may be applied per cart).
5. Proceed to the checkout to complete your order.
Redeeming Rewards in Person
1. Login to your account on the app.
2. Select Loyalty at the bottom of the home page and choose the Reward you would like to redeem.
3. When you are ready to checkout in person, select Redeem.
4. Scan the barcode at the café register or drive-thru window to redeem your Reward. Do not close the offer until the barista has confirmed the reward has been applied to your order.
Using our Desktop App for Loyalty Rewards
Setting up a new Account
1. Visit our Desktop App.
2. Click on Login, then Create Account to create your profile.
3. Place your first order.
4. You’re now automatically enrolled in our Loyalty Rewards and will begin earning points immediately.
Viewing Your Reward Points
1. Login to your account.
2. Open the top left dropdown menu and select Loyalty.
3. From this page, you can view your points and point history.
Please note: Your rewards number won’t be populated until you’ve placed an order using the app.
Viewing Member Exclusive Deals
1. Login to your account.
2. Select My Account from the top dropdown menu on the home page then Inbox to view special messages or Member exclusive deals.
Redeeming Rewards on Desktop App
1. Add your items to your cart, then select Checkout.
2. Select Apply Available Offers to choose the Reward you would like to redeem.
3. Pick the offer that you would like to redeem and select Apply.
4. Proceed to the checkout to complete your order.
Frequently Asked Questions
Online orders require prepayment with debit or credit card. You cannot use cash or gift cards to pay for online orders.
Yes! Please visit the desktop version of our online ordering app here. Please be sure you are choosing the correct Water Street location before placing your order.
After you submit your order, you will receive an email receipt confirming your order and pick-up time. At that time the shop you have ordered from will also receive your order. No further action is necessary.
You can continually make changes to your order within the app until you submit it. Once your order has been placed it cannot be delayed, changed, or canceled.
You can pick up your online order at the drink pick up area in the shop. Just let the barista know you are there to pick up your online order.
With our new app and update Loyalty Reward features, entering your Rewards information at checkout is now contactless! To earn points from purchase at our café or drive-thru locations, you must either order ahead or scan your Loyalty Card barcode at checkout. View the instructions above to find individual Reward barcodes to get cash off your order or donate to our Loyalty Rewards Featured Non-Profit.
We are able to link your order to our Rewards profile with your loyalty rewards phone number.
There is a way to do this using a computer, printer and your rewards phone number. First, confirm that your new app/loyalty account is up and running. If you run into any issues, fill out this form here. After your account is set up, you are able to ask a barista to enter your rewards phone number when you order at our cafés or drive-thrus. To redeem any rewards in a café without using the smartphone app, you can print out the one-time barcode for the desired reward and bring it to the café to apply the reward to your order. Or you can order ahead online and apply the reward on the desktop app before you checkout. View our desktop ordering instructions above.
Any points that are earned with an in-store or app purchase will show in your account after one day. Points that are used will be shown in your account immediately.
Our Loyalty Rewards system and our online store at waterstreetcoffee.com are not connected. You will not be able to earn points for items purchased at waterstreetcoffee.com. If you wish to participate in our Loyalty Program, please see the instructions above to create an account.
We’d love to hear what you think of the app and the online ordering experience! Simply email service@waterstreetcoffee.com, and we will incorporate your feedback as we are able.