Skip the line, order online
How to Use Our Ordering App
Place mobile orders conveniently from your phone, tablet or desktop. Coffee, beverages, and food can be ordered ahead so they are ready when you arrive at your chosen café or drive-thru location. By creating your account in the app, you are now a Loyalty Member and can track your Reward Points and be notified for Member exclusive deals. Even our Catering Solutions can be ordered through the app with a minimum purchase of $90, ordered at least 48 hours in advance and pick-up is at our Harrison location only.
Learn about our Loyalty Rewards and Giving Back Program
Using our Mobile App for Loyalty Rewards
Setting up a new account
1. Download the Water Street App for iOS devices on the App Store or for Google devices on Google Play.
2. Select More at the bottom of the home page, then Sign In. You can either sign in or select Create an Account to make your profile.
3. Select Order from the home page, then choose a café location and pickup time to place your first order.
4. You’re now automatically enrolled in our Loyalty Rewards and will begin earning points right away.
Viewing your Reward Points on Mobile
1. Login to your account on the app.
2. Select Loyalty at the bottom of the home page.
3. From this page, you can view your total points, available Rewards, or your point history.
4. Select View Details at the top right to view your Reward point history.
Please note: Your rewards points will populate the day after you’ve placed an order using the app.
Viewing Member Exclusive Deals on Mobile
1. Login to your account on the app.
2. Scroll throught the messages above the My Orders button on the home page or select Inbox at the bottom to view special messages or Member exclusive deals.
Please note: Turn on notifications in your phone settings to be notified of special deals that are only available for Loyalty Reward Members.
Redeeming Rewards on Mobile
1. Select Order at the bottom of the home page.
2. Select a location and a pickup time, then add your items to your cart and select Checkout.
3. Select Apply Available Offers towards the top of your order page to view your Rewards.
4. Pick what you’d like to redeem or the community Loyalty Recipient you'd like to give to and select Apply.
5. Proceed to the checkout to complete your order.
Please note: Only one Reward may be applied per cart.
In Store or Drive-thru Redemption
You've already Created your Account by downloading the App and Signing Up on your phone! So now when you visit us in person at a café or at one of our drive-thrus, we can easily look up your Loyalty Rewards! Keep reading to hear how.
Redeeming Rewards in Person
1. Login to your account using your phone number or email address on the café ipad.
2. See your reward balance and available rewards.
3. Choose the reward or community Loyalty Recipient that you would like to Redeem for and click Apply or choose no reward to save your points for a future visit.
Redeeming rewards at the Drive-thru
1. Give your phone number or email address to the barista.
2. They can share with you your available point balance and see your available rewards.
3. Choose the Reward or community Loyalty Recipient that you would like to Redeem Points for or simply request to Save Points for a future visit.
Using our Desktop App for Loyalty Rewards
Setting up a new Account
1. Visit our Desktop App.
2. Click on Login, then Create Account to create your profile.
3. Place your first order.
4. You’re now automatically enrolled in our Loyalty Rewards and will begin earning points immediately.
Viewing Your Reward Points
1. Login to your account.
2. Open the top left dropdown menu and select Loyalty.
3. From this page, you can view your points and point history.
Please note: Your rewards number won’t be populated until you’ve placed an order using the app.
Viewing Member Exclusive Deals
1. Login to your account.
2. Select My Account from the top dropdown menu on the home page then Inbox to view special messages or Member exclusive deals.
Redeeming Rewards on Desktop App
1. Add your items to your cart, then select Checkout.
2. Select Apply Available Offers to choose the Reward you would like to redeem.
3. Pick the offer that you would like to redeem and select Apply.
4. Proceed to the checkout to complete your order.
Frequently Asked Questions
Online orders require prepayment with debit or credit card. You cannot use cash or gift cards to pay for online orders.
Yes! Please visit the desktop version of our online ordering app here. Please be sure you are choosing the correct Water Street location before placing your order.
After you submit your order, you will receive an email receipt confirming your order and pick-up time. At that time the shop you have ordered from will also receive your order. No further action is necessary.
You can continually make changes to your order within the app until you submit it. Once your order has been placed it cannot be delayed, changed, or canceled.
You can pick up your online order at the drink pick up area in the shop. Just let the barista know you are there to pick up your online order.
No, with the new update on Loyalty Rewards features, you will now enter your phone number or email address on the café ipad to earn points, view your total point balance, and redeem available rewards.
We are able to link your order to your Rewards profile with your loyalty rewards phone number.
Yes! Once your account is created on a computer, you can login to your loyalty account on the café ipad using your phone number or email address. Once you are logged in, you can earn points, view total points, and see/redeem available rewards at a café or drive-thru location.
Any points that are earned with an in-store or app purchase will show in your account after one day. Points that are used will be shown in your account immediately.
Our Loyalty Rewards system and our online store at waterstreetcoffee.com are not connected. You will not be able to earn points for items purchased at waterstreetcoffee.com. If you wish to participate in our Loyalty Program, please see the instructions above to create an account.
We’d love to hear what you think of the app and the online ordering experience! Simply email service@waterstreetcoffee.com, and we will incorporate your feedback as we are able.