Update May 20, 2020 we now have a NEW portal for placing Home Delivery orders. You can check it out here.
These are unusual times. As a small, local business we’re doing our best to adapt to safety precautions as well as to our customer’s needs. To that end, Water Street is going to start offering contact-less home delivery.
How it works
Orders can be placed anytime on Tuesday, Thursday or Sunday for next day delivery. Fill your shopping cart as usual with all your favorite Water Street Coffee Joint goodies. You’ll be prompted for your delivery, payment and contact information. Once paid, you’ll receive an email confirmation. Then, sit back and wait for your Water Street consumables to arrive the next day between 12:00pm and 4:00pm. You’ll receive a text once your delivery is on your porch.
Wait, aren’t we all supposed to stay home?
Yes, we are, but all of the executive orders consider food pick up and food deliveries essential. We’re allowed to bring you food, and we want to!
Of course, our top priority is everyone’s safety and well being. We’re following all recommended protocol for safety. Additionally, all of our staff currently working have chosen to be here for you. None of them have been required to work.
We are still just as passionate about creating delicious food and high-quality coffee and getting it to you. That hasn’t changed.
What can I order?
Anything that is available in the HOME DELIVERY portal can be delivered to your home! Right now, this includes all current food menu items, bagged coffee and loose-leaf tea. At this time, we cannot deliver espresso beverages.
How does the ordering and delivery schedule work?
Place your order any time on Sunday, Tuesday or Thursday for a next day delivery. Which means food will arrive on your door step on Monday, Wednesday or Friday. The delivery window is between 12:00pm and 4:00pm. This means your food may arrive any time during that window. We’ll text you once your order has arrived, so you can retrieve it.
Can I order for delivery to a place of business?
You sure can. There is a spot for delivery directions when placing your order if you need to specify which entryway is best. Deliveries are contact-less, so just like a home delivery, we’ll leave your order at your place of business and immediately text you.
What happens next?
Your delicious Water Street consumables will be transported in our refrigerated vehicles and will arrive prepared and cold. Pop them in your refrigerator right away. When you’re ready to enjoy, we’ve included directions for items that need re-heating, think breakfast burrito or spinach turnover. For items like fruit salad or chocolate walnut oat bars, these are ready to eat! Plate up your desired portion and enjoy!
Where do you deliver?
We have an eight mile delivery radius from our kitchen located at 6938 Elm Valley Drive. This includes all of downtown Kalamazoo and most of Portage and Mattawan. The ordering system will alert you if your location is outside the delivery radius.
Is there a minimum order?
No, but there is a $10 delivery fee for orders under $40, so we recommend stocking up. Most of our prepared food items will last about a week in your refrigerator, so we recommend “shopping” for the entire week in one delivery. Also, if you’re not sure what else you need– toss an extra bag of coffee into your cart. You certainly don’t want to run out of beans!
What if I have questions about my order?
Once your order is placed, you will receive a confirmation email. There is also a spot on your order to make notes; this information goes directly to our team at the kitchen. If you’d like to speak to someone in the kitchen, call on Monday, Wednesday or Friday mornings between 6:00 am and 11:00 am at 269-373-6904.
Can I place a Home Delivery Order order using your app?