Our Water Street App Has a New Look!


 

New App, New Look!

Our mobile app has a new look! Place mobile orders conveniently from your phone, tablet or desktop. Coffee, beverages and food can be ordered ahead so they are ready when you arrive in shop. Track your Reward Points and be notified for Member exclusive deals!

Enhanced Features

• View and redeem Member exclusive deals.
• App notifications to be notified when new deals launch.
• Easily keep track of Loyalty Reward Points and point history.
• Scan your Loyalty Card barcode to redeem rewards in our cafés.
• One-tap easy reorder of your previous order.

Get Started

Download the Water Street App for iOS devices on the App Store, for Google devices on Google Play or login to our desktop app on a computer. For detailed instructions or frequently asked questions, please see below.


Using our Mobile App for Loyalty Rewards

Setting up a New account

1. Download the Water Street App for iOS devices on the App Store or for Google devices on Google Play.

2. Select More at the bottom of the home page, then Sign In. You can either sign in or select Create an Account to make your profile.

3. Select Order from the home page and then a café location and place your first order.

4. You’re now automatically enrolled in our Loyalty Rewards and will begin earning points right away.

Viewing your Reward points

1. Login to your account on the app.

2. Select LOYALTY at the bottom of the home page.

3. From this page, you can view your points and point history.

4. Select REDEEM POINTS or LOYALTY CARD to scan the barcode at a café or drive-thru.

Please note: Your rewards points will populate the day after you’ve placed an order using the app.

Viewing your Loyalty Rewards

1. Login to your account on the app.

2. Select Inbox at the bottom of the home page.

3. You can view Rewards you’ve earned or Member exclusive deals.

4. Select Redeem to scan and use the Reward at a café or select Save to hold onto this offer for later.

5. Turn on notifications in your phone settings to be notified of special deals that are only available for Loyalty Reward Members.

In the next section, we’ll show you how to redeem your Rewards with mobile ordering.

Redeeming rewards on Mobile App

1. Select a location, add your items to your cart and select View Order head to the checkout.

2. Select Apply Offers to see what your rewards will get you.

3. Pick what you’d like to redeem with your rewards and select Done.

4. Proceed to the checkout to complete your order.

Redeeming rewards In Person

1. Login to your account on the app.

2. Select Inbox at the bottom of the home page and choose the Reward you would like to redeem.

3. When you are ready to checkout in person, select Redeem at the bottom of the offer.

4. Scan the barcode at the café register or drive-thru window to redeem your reward.

5. Once the barista has confirmed the reward has been applied to your order, you may close the offer.


Using our Desktop App for Loyalty Rewards

Setting up a new account

1. Visit our Desktop App.

2. Click on Login, then Create Account to create your profile.

3. Place your first order.

4. You’re now automatically enrolled in our Loyalty Rewards and will begin earning points immediately.

Viewing your reward points

1. Login to your account.

2. Open the top left dropdown menu and select Loyalty.

3. From this page, you can view your points and point history.

Please note: Your rewards number won’t be populated until you’ve placed an order using the app.

Viewing your Loyalty Rewards

1. Login to your account.

2. Select Inbox from the top dropdown menu on the home page.

3. You can view Rewards you’ve earned or Member exclusive deals!

In the next section, we’ll show you how to redeem your Rewards with desktop ordering.

Redeeming rewards on Desktop App

1. Add your items to your cart, then select Checkout.

2. Select Apply Offers to see what your rewards will get you.

3. Pick what you’d like to redeem with your rewards and select Done.

4. Proceed to the checkout to complete your order.


Frequently Asked Questions

Do I have to prepay for online ordering? Can I use cash?
Online orders require prepayment with debit or credit card.  You cannot use cash or gift cards to pay for online orders.

Can I place an online order from my computer?
Yes! Please visit the desktop version of our online ordering app here! Please be sure you are choosing the correct Water Street location before placing your order.

How can I be sure the shop has received my online order?
After you submit your order, you will receive an email receipt confirming your order and pick-up time. At that time the shop you have ordered from will also receive your order.  No further action is necessary.

How do I change or cancel my online order?
You can continually make changes to your order within the app until you submit it. Once your order has been placed it cannot be delayed, changed, or canceled.

Where do I go to pick up my online order once I arrive at the shop?
You can pick up your online order at the drink pick up area in the shop. Just let the barista know you are there to pick up your online order.

Do I still enter my Loyalty Rewards phone number on the café iPad?
With our new app and update Loyalty Reward features, entering your Rewards information at checkout is now contactless! To earn points from purchase at our café or drive-thru locations, you must either order ahead or scan your Loyalty Card barcode at checkout. View the instructions above to find individual Reward barcodes to get cash off your order or donate to our Loyalty Rewards Featured Charity.

I forgot my phone. Can I still earn points for items I purchase in a café or drive-thru?
We are able to link your order to our Rewards profile with your loyalty rewards phone number.

I don’t own a smartphone. Can I still earn and redeem points for orders placed in a café or drive-thru?
There is a way to do this using a computer, printer and your rewards phone number. First, confirm that your new app/loyalty account is up and running. If you run into any issues, fill out this form here. After your account is set up, you are able to ask a barista to enter your rewards phone number when you order at our cafés or drive-thrus. To redeem any rewards in a café without using the smartphone app, you can  print out the one-time barcode for the desired reward and bring it to the café to apply the reward to your order. Or you can order ahead online and apply the reward on the desktop app before you checkout. View our desktop ordering instructions here.

My points aren’t showing up on my account.
Any points that are earned with an in-store or app purchase will show in your account after one day. Points that are used will be shown in your account immediately.

Do I earn points for items I purchase online at waterstreetcoffee.com?
Our Loyalty Rewards system and our online store at waterstreetcoffee.com are not connected. You will not be able to earn points for items purchased at waterstreetcoffee.com. If you wish to participate in our Loyalty Program, please see the instructions above to create an account.

How can I provide feedback related to my online ordering experience?
The updates to the Water Street App use a new system, and we are learning as we go. We’d love to hear what you think of the app and the online ordering experience! Simply email service@waterstreetcoffee.com, and we will incorporate your feedback as we are able.