Cafe Manager – Downtown Café

Water Street Coffee is looking for a Manager for our Café located in Downtown Kalamazoo. This is a full time position. Scheduling flexibility is required, and includes some weekends and on-call responsibilities. Paid time off, 401K and health, dental and vision insurance are available with this position.

The Café Manager is responsible for managing the schedule, the staff, and the systems and facilities to ensure consistently awesome products and great service at his or her location. The Cafe Manager will maintain a “big picture” of daily shop operations. This would include, but not be limited to: communicating regularly with staff and other managers, recognizing and communicating staff strengths and areas of improvement, keeping track of how systems run on a day to day basis, ensuring proper maintenance of all equipment, inventorying and stocking all in store product, and making sure our policies match what actually happens in the shop.

Personal qualities needed: Excited about providing great service; attention to and appreciation for details; ability to be objective; good problem-solving skills; good critical thinking; ability to respond with calm optimism to unexpected situations with staff or customers; responsible; good at follow-through; hard worker (good work ethic); good organizational skills; good communication skills; openness to change and growth; enjoys responsibility, including the burdens that come with it; enthusiastic about Water Street Coffee and our products.