Case Study: Bronson Methodist Hospital


Name of Business

Bronson Methodist Hospital

Type of Business



Kalamazoo, MI

About Bronson Methodist Hospital

Located in the heart of Kalamazoo, Bronson is a regional medical center that serves not only Kalamazoo, but all of southwest Michigan. With a wide variety of services, specialties, and advanced capabilities, they’ve been recognized as a national leader in healthcare quality and safety.

The Partnership

Bronson Methodist Hospital is one of the longest and most integrated partnerships. Water Street Coffee has been serving their team, staff, and patients for over 10 years at multiple Bronson locations including:  Garden Bistro, Terrace Café, Bronson Athletic Club (BAC), and Bronson Commons. Bronson’s food department is passionate about hitting their goal of using 60% local products, so the partnership with Water Street is aligned with their core values. Water Street has become a trusted partner capable of handling their large coffee volume, diverse product needs, and comprehensive service packages. Everything down to the whip cream dispenser is sourced through their coffee expert, Water Street.

Services Include

• Coffee
• Coffee Tastings
• Training
• Equipment
• Maintenance, Service and Repairs
• Extended Customer Care Plan*
*What is the Extended Customer Care Plan?

‘Why Water Street?’ In Their Words

Customer Service

“Our sales rep is on it. He returns phone calls immediately, is always a nice person to chat with, and deals with our “uh oh” moments fast and without fuss. We place orders on Monday, but if we’re like, ‘oh, shoot’, we need something, we call and they meet our needs, even if it’s last minute.”

Equipment Expertise

“The Water Street team does an amazing job with the maintenance of our equipment. We’ve been in a few situations where our equipment needed repair—big or small—and it’s always taken care of in a timely manner and done right. Something as simple as a handle broken on a filter [basket] is reason even for their team to provide a quick response.”

Community Focused Partner with a Big Heart

“Something that shouldn’t go unnoticed is that Water Street has been great to our community and staff. We did an event for Nurses’ Week and they donated over 40 bags of coffee so our nurses could all enjoy Water Street coffee for Nurses’ Week. When we reached out their immediate response was ‘of course we’ll donate for that.’”


“One of the best things about Bronson working with Water Street is that our view as a hospital and their view as an employer and a partner is very local and people focused. We feel the care and attention they put into every step of our relationship even after all these years.”