Shipping delays may occur, due to COVID-19. Click here for more updates.

Update May 20, 2020: We now have a NEW portal for placing Home Delivery orders. PLACE ORDERS HERE.

These are unusual times. As a small, local business we’re doing our best to adapt to safety precautions as well as to our customer’s needs. To that end, Water Street is going to start offering contact-less home delivery.

How it works

Orders can be placed anytime on Tuesday, Thursday or Sunday for next day delivery. Fill your shopping cart as usual with all your favorite Water Street Coffee Joint goodies. You’ll be prompted for your delivery, payment and contact information. Once paid, you’ll receive an email confirmation. Then, sit back and wait for your Water Street consumables to arrive the next day between 12:00pm and 4:00pm. You’ll receive a text once your delivery is on your porch.

FAQs

Wait, aren’t we all supposed to stay home?

Yes, we are, but all of the executive orders consider food pick up and food deliveries essential. We’re allowed to bring you food, and we want to!

Of course, our top priority is everyone’s safety and well being. We’re following all recommended protocol for safety. Additionally, all of our staff currently working have chosen to be here for you. None of them have been required to work. 

We are still just as passionate about creating delicious food and high-quality coffee and getting it to you. That hasn’t changed.

What can I order?

Anything that is available in the HOME DELIVERY portal can be delivered to your home! Right now, this includes all current food menu items, bagged coffee and loose-leaf tea. At this time, we cannot deliver espresso beverages.

How does the ordering and delivery schedule work?

Place your order any time on Sunday, Tuesday or Thursday for a next day delivery.  Which means food will arrive on your door step on Monday, Wednesday or Friday. The delivery window is between 12:00pm and 4:00pm. This means your food may arrive any time during that window. We’ll text you once your order has arrived, so you can retrieve it.

Can I order for delivery to a place of business?

You sure can. There is a spot for delivery directions when placing your order if you need to specify which entryway is best. Deliveries are contact-less, so just like a home delivery, we’ll leave your order at your place of business and immediately text you.

What happens next?

Your delicious Water Street consumables will be transported in our refrigerated vehicles and will arrive prepared and cold. Pop them in your refrigerator right away.  When you’re ready to enjoy, we’ve included directions for items that need re-heating, think breakfast burrito or spinach turnover. For items like fruit salad or chocolate walnut oat bars, these are ready to eat! Plate up your desired portion and enjoy!

Where do you deliver?

We have an eight mile delivery radius from our kitchen located at 6938 Elm Valley Drive. This includes all of downtown Kalamazoo and most of Portage and Mattawan. The ordering system will alert you if your location is outside the delivery radius.

Is there a minimum order?

No, but there is a $10 delivery fee for orders under $40, so we recommend stocking up. Most of our prepared food items will last about a week in your refrigerator, so we recommend “shopping” for the entire week in one delivery.  Also, if you’re not sure what else you need– toss an extra bag of coffee into your cart. You certainly don’t want to run out of beans!

What if I have questions about my order?

Once your order is placed, you will receive a confirmation email. There is also a spot on your order to make notes; this information goes directly to our team at the kitchen. If you’d like to speak to someone in the kitchen, call on Monday, Wednesday or Friday mornings between 6:00 am and 11:00 am at 269-373-6904.

Can I place a Home Delivery Order order using your app?

Not at this time.

Where do I place my order again?

Place your online order here!

How do I heat all this delicious food?

Heating instructions will be included with your delivery. In case you misplace them you can also find instructions here.

As we continue to stay vigilante in our approach to re-open safely and in accordance to local, state and federal guidelines, please see the following updates as they pertain to our cafés, kitchen, roaster and administrative facilities. To learn more about changes to café hours, follow us on Facebook, Twitter and Instagram, or visit our café page.

 

Date: July 29, 2020. 6:00am EST

We have been so excited to see our customers inside again! Remember, we must require customers to wear masks to enter our cafés, according to Executive Order No. 2020-147. Thank you for your understanding and kindness towards our baristas during this time. Stay safe and healthy!


Date: July 2, 2020. 6:00am EST

Effective Thursday, July 2 – According to Executive Order No. 2020-143, alcoholic beverages ordered at our Downtown, Oakland and Portage locations will be delivered via table service.


Date: June 8, 2020. 6:00am EST

Effective Monday, June 8 – All Water Street Cafés officially re-open to the public! According to local government guidelines, we have implemented many safety precautions, including limiting our building capacities by 50%. Please read additional safety measures below.

COVID-19 Preparedness and Response Plan

Introduction
Coronavirus Disease 2019 (COVID-19) is a respiratory disease caused by the SARS-CoV-2 virus. It has spread from China to many other countries around the world, including the United States. Depending on the severity of COVID-19’s international impacts, outbreak conditions—including those rising to the level of a pandemic—can affect all aspects of daily life, including travel, trade, tourism, food supplies, and financial markets.

To reduce the impact of COVID-19 outbreak conditions on businesses, workers, customers, and the public, it is important for all employers to plan now for COVID-19.

About COVID-19
Symptoms of COVID-19 Infection with SARS-CoV-2, the virus that causes COVID-19, can cause illness ranging from mild to severe and, in some cases, can be fatal. Symptoms typically include fever, cough, and shortness of breath. Some people infected with the virus have reported experiencing other non-respiratory symptoms. Other people, referred to as asymptomatic cases, have experienced no symptoms at all. According to the CDC, symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure.

How COVID-19 Spreads
Although the first human cases of COVID-19 likely resulted from exposure to infected animals, infected people can spread SARS-CoV-2 to other people. The virus is thought to spread mainly from person to-person, including:

■ Between people who are in close contact with one another (within about 6 feet).
■ Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

It may be possible that a person can get COVID-19 by touching a surface or object that has SARS-CoV-2 on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the primary way the virus spreads. People are thought to be most contagious when they are most symptomatic (i.e., experiencing fever, cough, and/or shortness of breath). Some spread might be possible before people show symptoms; there have been reports of this type of asymptomatic transmission with this new coronavirus, but this is also not thought to be the main way the virus spreads.

With this knowledge in hand Water Street Coffee Joint is committed to providing a safe workplace and a safe place for customers to enjoy high quality food and beverage. As we prepare to re-welcome the public into our spaces here are the precautions and measures we are implementing to keep everyone safe.

Infection Prevention Measures

Prescreening
Employees. Every employee must complete a pre-shift screening and self report any COVID-19 symptoms, out of area travel, or potential exposure to a confirmed COVID-19 patient. In the event of an affirmative response to any of the pre-screening questions, the employee will not be allowed to begin work. To return to work they must be fever free for 72 hours without use of medicine that reduces fever, other symptoms have improved (for example, when cough and shortness of breath have improved) and at least seven days have passed since symptoms first appeared.

Vendors. All vendors must respond to a pre-screening health questionnaire before gaining access to facilities. In the event of an affirmative response, vendors are to contact Water Street Coffee by phone to make alternative arrangements.

Customers. All customers are required to review a pre-screening questionnaire. In the event of an affirmative response, they are not to access the building. Orders should be placed remotely and arrangements made for contactless home delivery.

Hand Washing
Employees. All employees have been trained on proper hand washing protocol. They wash their hands at the start of each shift, after using the restroom, and after contact with any high volume touch points. They commit to washing their hands often with soap and warm water for at least 20 seconds. Soap and single use paper towels are provided and fully stocked at all hand washing stations.

Vendors. Vendors are given access to our fully stocked hand washing stations. They are to wash their hands upon arrival and after any contact with high touch points.

Customers. Customers have access to fully stocked hand washing sinks in our restrooms.

Cleaning
Employees. Will continue all our health department recommended cleaning protocols, but with increased frequency and thoroughness. All contact surfaces are disinfected every 15 minutes. Sanitizer buckets are changed after every complete contact surface disinfection. Our quat sanitizer for dishes and bleach water preparations are approved by the CDC for this use. Staff are disinfecting high-touch places like doorknobs, countertops, light switches, steering wheels, coffee scoops, refrigerator handles, portafilters, coffee brewing equipment, credit card swipers, telephones, chairs, tables and the like every 15 minutes or more frequently if necessary.

Personal Protective Equipment
Employees. In accordance with executive order, all of our staff are provided with face masks and are required to wear them while at work. They have been instructed on proper wearing and washing protocols. Staff are also provided access to single use gloves and are required to wear them when handling high touch items.

Vendors. All vendors are required to wear masks when entering a Water Street Coffee facility.

Customers. All customers are required to wear masks when entering a Water Street Coffee facility or utilizing our patio areas. Masks may be removed when the customer is seated and dining, but must be replaced upon departure or any trip away from their seat including using the restroom.

Social Distancing
Employees. Employees have been trained on social distancing and maintain six feet of separation wherever possible.

Vendors. Must maintain six feet of separation whenever possible.

Customers. Customers are required to adhere to social distancing practices, by reading and adhering to in shop signage and social distancing floor markings. Tables and chairs have been marked and spaced to allow for 6+ feet of social distancing. In cafe capacity is currently capped at 50%. Our temporary capacities are posted and customers must abide by the capacity limits.

Additional reduced contact points

Plexi-glass safety shields. These barriers are installed at all in store point of sale areas to reduce contact at the time of check out protecting employees and customers.
Contactless payment. We request that customers use contactless payment methods whenever possible. Placing orders in the Water Street Coffee Joint app, online or over the phone are preferred. Apple pay is also available.
Condiments and silverware. Water Street Coffee Joint employees will dispense condiments for customers to reduce touch points and condiment island congregation.
Travel mugs. We will continue to serve all beverages in our dishware or to-go cups.
Menus. We have eliminated re-usable menus. Please consult large scale in-store postings or review the menu online or through the app.
Optional Signatures. In the instance that we need to deliver coffee or respond to a service call, signatures on service forms or receipts will be optional.

Designated Compliance Coordinator
Each shift has a designated COVID-19 Compliance Coordinator. They are responsible for ensuring compliance with all actions described in this Preparedness and Response plan during the shift. They are also responsible for monitoring daily operations and appropriately escalating any safety issues to management.

Customers that notice any safety issues or areas for improvement may speak with the on-shift Compliance Coordinator. If they would like to submit concerns remotely they may do so by email operations@waterstreetcoffee.com or calling the business office at 269-488-7178.

Remote work and travel
With the exception of essential frontline staff, all employees able to work remotely should continue to do so. All Water Street Coffee related travel is on hold indefinitely; this includes airline travel, as well as interstate and non-essential local travel. Water Street local deliveries will occur as regularly scheduled, with delivery drivers and maintenance technicians executing all required hand washing and sanitizing protocols.

Reporting COVID-19
Water Street Coffee Joint is committed to the safety of our employees and customers. If someone entering our facility poses a threat to the health and safety of others in the building we will require them to leave.

Employees are required to immediately call the Manager On Call if a positive COVID case enters any Water Street Coffee facility. Within 24 hours Water Street Coffee Joint will notify: (1) The local public health department, and (2) Any co-workers, contractors, suppliers, or customers, to the best of our ability, who may have come into contact with the person with a confirmed case of COVID-19, while maintaining confidentiality/anonymity of the infected person whenever possible.

A positive case will result in the immediate closure of the facility and a thorough cleaning in compliance with FDA and CDC recommendations.

Plan Updates and Expiration
This Plan responds to the COVID-19 outbreak. As this pandemic progresses, Water Street Coffee Joint will update this Plan and its corresponding processes.

This Plan will expire upon conclusion of its need, as determined by Water Street Coffee Joint and in accordance with guidance from local, state, and federal health officials.


Date: May 26, 2020. 7:00am EST

Our Borgess Café officially re-opens! Plus, our Oakland Café will now open at 6am Monday – Friday. See our Borgess Café hours below. For individual café hours, click here.

Borgess Café
Monday – Friday: 7am – 2pm
Saturday – Sunday: 7:30am – 2pm


Date: May 14, 2020. 8:00am EST

Due to the COVID-19 pandemic, we have noticed delays in shipping from our carrier services over the past couple of weeks. Our Water Street Coffee production team works diligently to ensure customer orders are prepared and shipped in a timely manner. If you have questions regarding tracking information of your items, please contact our production department at (269) 488-2802 or via email at orders@waterstreetcoffee.com.


Date: May 11, 2020. 8:00am EST

Effective today we are extending our café hours! Our Portage and Oakland locations will be open until 6pm daily. And our Sprinkle Rd Drive-Thru will be open until 5pm daily. Full café hours are below.

Oakland Café (online or phone order pick-up only)
Monday – Sunday: 7:00am – 6:00pm

Portage Drive-Thru
Monday – Friday: 6:30am – 6:00pm
Saturday – Sunday: 7:00am – 6:00pm

Sprinkle Rd Drive-Thru
Monday – Saturday: 6:00am – 5:00pm
Sunday: 7:00am – 5:00pm

Downtown Café (online or phone order pick-up only)
Monday – Saturday: 7:30am – 5:00pm
Sunday: 8:00am – 5:00pm

Borgess Café
closed


Date: May 10, 2020. 8:00am EST

Our Portage Café will now have a table on the patio near the front door available for customers to walk to pick up their items. Choose “patio” at checkout on our mobile app and call us when you arrive.


Date: April 20, 2020. 7:30am EST

Water Street Coffee Joint Downtown has re-opened with the following hours:
Monday – Saturday: 7:30am – 5pm
Sunday: 8am – 5pm.


Date: March 22, 2020. 12:00pm EST

Effective Sunday, March 22 – Water Street Coffee Joint Downtown will be closed indefinitely.

Effective Sunday, March 22 at 12:00pm – Water Street Coffee Joint Borgess will be closed indefinitely.

Effective Monday, March 23 – Water Street Coffee Joint Portage will transition to Drive Thru Only.

Effective Monday, March 23 – Water Street Coffee Joint Oakland and Portage will no longer be serving take out beer and wine.


Date: March 18, 2020. 4:00pm EST

No Water Street employee is required to work at this time. Water Street Coffee is operating in compliance with all federal and state mandates related to COVID-19. We are open at this time for employees that want to and/or need to work.


Date: March 16, 2020. 2:30pm EST

Café Hours

Effective Monday, March 16 all coffee shops will close at 5pm everyday. For individual café hours, click here.

Effective Monday, March 16 at 3pm all coffee shops will close their dining areas and will be take-out orders only. In compliance with a statewide order, customers will not be allowed to dine in.

Action Water Street Coffee is Taking:

1) All employees are washing hands frequently.
2) Disinfecting counters, tables and high-traffic surfaces with the appropriate sanitizing solution.
3) Monitoring personal health.
4) Temporarily not accepting customer-owned mugs. We will, however, still honor the travel mug discount.
5) Access to cream, sugar and other coffee condiments has been removed. Our baristas will individually add by request.
6) Training classes, all-staff meetings, roaster tours, food tastings and the like are all postponed indefinitely.
7) All staff that are capable of working remotely will do so.
8) All wholesale coffee calibrations and non-essential maintenance are postponed indefinitely.
9) All Water Street Coffee related travel is on hold indefinitely; this includes airline travel, as well as interstate and non-essential local travel. Water Street local deliveries will occur as regularly scheduled, with delivery drivers executing all required hand washing and sanitizing protocols.

How Can You Help Stay Healthy?

1) Wash your hands frequently.
2) Stay home if you are sick.
3) Cover coughs and sneezes.

Ways You Can Purchase Goods:

1) TAKE-OUT
2) Use low-contact payments, like Apple Pay.
3) Use our ORDERING APP to order and pay ahead for pick-up.
For DESKTOP, click here.
For MOBILE, download from App Store or Google Play.
4) Order bagged coffee through our online Coffee Subscription and have it shipped to your home.
5) Purchase gift cards for use at a later time.
6) Visit Drive-Thru’s at the following locations:
PORTAGE DRIVE-THRU: 245 W. Centre Ave. | ph: (269) 271-1900
SPRINKLE RD DRIVE-THRU: 2603 S. Sprinkle Rd. | ph: (269) 532-5325

ALCOHOL PURCHASES AT PARTICIPATING CAFES:
With the exception of sealed wine and beer to take away, all alcohol sales will cease during this time.

As we lock arms with our baristas, roaster staff, kitchen workers and administrative team to navigate the unknown weeks ahead, we ask for your partnership with Water Street and other local small businesses to support them how you can.

Thank you for your support!

Sincerely,

Water Street Coffee